November 12, 2008

Study of Belgian Ombuds

Research in Belgium suggests that classical ombudsmen not only help citizens with individual concerns but also function as "change agents" and provide early warnings of problems in public administration. The study found that the role of ombudsmen in directly strengthening trust in government is limited at best. The findings also indicate that the socially disadvantaged are less likely to use the service. (The Relationship between Ombudsman, Government, and Citizens: A Survey Analysis.)

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