Day One -- Monday, April 16, 2012
Conference Welcome & Opening Remarks
Keynote Address: David Yamada, Professor of Law, Suffolk University Law School
IOA Pre-Annual Business Meeting Discussion (Limited to IOA Members Only)
Lunch
Concurrent Sessions
- Resolving 21st Century Disputes with a Pre-Historic Mind (Geoff Drucker, Manager, Dispute Resolution Services, American Health Lawyers Association)
- Understanding Your Cultural Patterns Across Conflict Styles (Bernard Anderson, Associate University Ombuds, Kennesaw State University; Deidra Dennie, Director of EEO, Kennesaw State University)
- Confidentiality as a Standard of Practice, Challenged and Challenging (Ilene Butensky, VP Office of the Ombuds, Eaton Corporation; Nicholas Diehl, Deputy Ombudsman, American Red Cross; Charles Howard, Partner, Shipman & Goodwin LLP; Craig Mousin, University Ombudsperson, DePaul University; The JIOA Editorial Board)
- Supervisors are People, Too: Ombuds Work with Managers (Kirsten Schwehm, Ombudsperson, Louisiana State University; Jim Wohl, Ombudsperson, Auburn University)
- The Ombuds as Trainer (Melissa Brodrick, Ombudsperson, Harvard Medical School/Dental School/School of Public Health; David Michael, Deputy Ombudsman, National Institutes of Health)
- Systems Thinking in the Ombuds Office: Theory, Tools, and Practice (Howard Gadlin, Ombudsman, National Institutes of Health; Wendell Jones, Ombudsman (Emeritus), Sandia National Laboratories; Jan Morse, Ombudsman, University of Minnesota)
- Why Internationally Mobile Students Need (more) Internationally Active Ombudsmen (Josef Leidenfrost, Austrian Student Ombudsman)
- Rethinking the Ombuds Role When Mediating (Howard Gadlin, Ombudsman, National Institutes of Health; David Michael, Deputy Ombudsman, National Institutes of Health)
- Exposing the Best Kept Secret - Ombudsing Works (Ilene Butensky, Eaton Corporation)
- Case Review with an Experienced Ombuds (Tom Sebok, Director, Ombuds Office, University of Colorado, Boulder; Mary Chavez Rudolph, Associate Director, Ombuds Office, University of Colorado Denver)
- The Neuro-Ombuds: Apollo 13, the Ombudsman and Helping Visitors Create Breakthroughs (Mauricio Ramos, Corporate Ombudsman, Sandia National Labs)
- Managing the “Proximity Effect” – Impact on Ombuds’ Visitor Demographics and Office Utilization in Global Organizations (Patricia Lynch, Ombudsman, United Technologies Corporation; Odile Rheaume, Respectful Workplace Advisor Program Administrator, The World Bank Group; Thomas Zgambo, Ombudsman, The World Bank Group)
Day Two -- Tuesday, April 17, 2012
Keynote Address: Michael Dues, Lecturer, University of Arizona, Management Consultant
IOA Annual Business Meeting (Limited to IOA Members Only)
Concurrent Plenary Sessions (for Non-Members)
- The Ombuds Behind the Scenes (Jayla Henry, Halliburton)
Concurrent Sessions
- Analyze This! Adapting the Law School IRAC Framework to Ombuds Case Analysis (Donna Douglass Williams, Ombudsperson, World Health Organization; Indumati Sen, Ombudsman, International Baccalaureate Organization)
- Corporate Organizational Ombudsman Round Table (Amos Morale, Ombudsman, Marathon Oil Company; Gary Yamashita, Manager, Global Office of Ombuds, Chevron Corporation)
- A Classical Ombudsman's Survival in Tough Economic Times (Stephanie Maxberry, Ombudsman, Los Angeles County Office of Ombudsman)
- The Process of Bullying (Sue Theiss, University Ombudsman, Oregon State University)
- Increasing Your Effectiveness with Visitors: Establishing Rapport and Engaging in Case Reflection (Mary Chavez Rudolph, Ombudsman, University of Colorado Denver; Howard Gadlin, NIH Ombudsman, National Institutes of Health; Patricia Ponce, Associate Ombuds, California Polytechnic State University; Tom Sebok, Director, Ombuds Office, University of Colorado Boulder)
- Latest Developments in the Certified Organizational Ombudsman Practioner® (CO-OP®) Program (Constance Bernard, Ombudsman, The World Bank Group; Wendy Friede, Consulting Ombuds, Friede Consulting Services; Jennifer Moumneh, Associate Ombudsman, University of California, Irvine; Albin Swenson, Ombudsman, Chevron Corporation; Marsha Wagner, University Ombuds Officer, Columbia University)
- Academic
- ADR
- Corporate
- Government
- International
- Other
Day Three -- Wednesday, April 18, 2012
Keynote Address: Sherry D. Williams, Esq., Sr. VP, Chief Ethics and Compliance Officer, Halliburton
General Session (Thomas Zgambo, Ombudsman, The World Bank Group)
Volunteer Recognition Luncheon
Concurrent Sessions
- A Quest for Fairness (Douglas Melville, Ombudsman for Banking Services and Investments (Canada))
- Straight Thinking: Common Logical Fallacies an Ombuds Should Know (Brian Bloch, Ombudsman, ISKCONResolve)
- Inclusion of the Physically Challenged in the Workforce (Chantal Perreault, President, Ombudsman Solution)
- Employment Law for Ombuds – What do we really need to know? (Judy Bruner, UC San Diego)
- Ombudsman Pecha Kucha (Nicholas Diehl, Deputy Ombudsman, American Red Cross)
- The Culture Bump® Approach: Embracing our Prejudices… An Ombudsman’s Guide to Universal Connections (Carol Archer, Instructor, University of Houston; Jim Wohl, Ombudsman, Auburn University; Stacey Nickson, Assistants Director, Biggio Center, Auburn University)
- Concurrent Sessions What Would You Do? (Melinda Miner, Sr. Ombudsman and Analyst, Halliburton Dispute Resolution Program)
- What To Do With All That Data?! (Kelley Alexander, Ombudsperson, Georgia State University)
- You Can Remain Plugged In – Using Electronic Communication and Remaining Confidential – The Next Generation (Craig Mousin, University Ombudsperson, DePaul University; Arlene Yetnikoff, Director of Information Security, DePaul University)
- The Sustainable Ombuds: Taking Charge of Taking Care (R. Ellen Schreiber, Ombuds, University of Idaho)
- Corporate Organizational Ombudsman Round Table (Amos Morale, Ombudsman, Marathon Oil Company; Gary Yamashita, Manager, Global Office of Ombuds, Chevron Corporation)
- Ombudsing in a VUCA World (Dr. Patrick Robardet, Montreal (French) School Board)
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