Day One – Monday, April 24,
2017
Morning
Mary Rowe Honorary
Keynote Address, “Ombuds
Compendium – A Look Back, where we are now, and a look forward,” Ilene Butensky,
CO-OP, Vice President, Office of the Ombuds,
Eaton Corporation
Keynote Address,
“From Observation to Engagement: Developing Bystander Efficacy to Address Problematic Behaviors,” Loraleigh Keashly,
Associate Professor in the Department
of Communications, Wayne State University
Afternoon
Concurrent Sessions 1
1. Adaptive Action: Beyond Systems Thinking (Level: Fundamental;
Sector: All), Glenda Eoyang, Founding Executive Director, Human
Systems Dynamics Institute; Jan Morse, Ombudsman
and Director, University of Minnesota
2. Mentor or Tormentor? Helping Promote Positive
Mentor-Mentee Relationships in Our Institutions (Level: Intermediate;
Sector: Academic), Francine Montemurro, University Ombuds, Boston University;
Melissa Brodrick, Ombudsperson, Harvard Medical School;
Judi Segall, Ombudsperson, Massachusetts Institute
of Technology (MIT)
3. Organizational Ombuds Office: Vision, Implementation and First-year Challenges (Level: Intermediate; Sector: Fundamental), Karen Dean, Senior Ombudsman, United States Patent and Trademark Office; Laura Hyle, Ombudsman Director, Baylor College of Medicine
4. Research Collaboration: Misunderstandings,
Conflicts and Misconduct (Level: Advanced; Sector: Academic, Other), Nancy Day, Faculty Ombudsperson, University of Missouri-Kansas
City; Mary Sue Love, Faculty Ombudsperson & Associate
Professor, Southern Illinois University-Edwardsville; Gregory Stephens, Mediator & Professor, Texas
Christian University
5. Discussing the Undiscussable (Level: Intermediate;
Sector: All), Wayne Blair, University Ombuds and Director
University Ombuds Office, University
of North Carolina at Chapel Hill
6. Operationalizing Fairness as an Organizational
Ombudsman (Level: Fundamental; Sector: All), Andrew Larratt-Smith, CO-OP, University Ombuds, University of
California, Riverside
Concurrent Sessions
2
7. Advocacy of the Ombuds Office Without Losing
One’s Neutrality (Level: Fundamental; Sector: All), Sana Manjeshwar, CO-OP, Ombuds Manager, Chevron; Melinda Miner, Managing Ombudsman, Haliburton; Scott Deyo,
CO-OP, Ombudsman Consultant;
Wendy Friede, CO-OP, Consulting Ombuds, Friede Consulting
Services
8. Should Ombuds Work with Groups? (Level: Advanced;
Sector: All), Ellen Goldstein,
CO-OP, Ombuds, University of California, San
Francisco; Rita Callahan,
CO-OP, Ombuds, University of California, San
Francisco
9. Education Conflict Resolution: Establishing
Ombuds Programs in K-12 Schools (Level: Intermediate; Sector: Academic), Speakers: Charles Howard, General Counsel & Partner, Shipman
& Goodwin, LLP; Joyanna Smith, Ombudsman for Public Education; Esther Salinas, Ombuds Officer, Pasadena Unified School
District; Nancy Deering,
CO-OP, Ombudsman, Newark Public Schools
10. Assessing and Demonstrating the Value of an
Ombuds Office (Level: Intermediate; Sector: All), Timothy Hedeen, University Ombuds and Professor of
Conflict Management, Kennesaw State University; Mary Rowe, Former Ombuds & Professor, Massachusetts
Institute of Technology (MIT)
11. Let’s NOT go to Abilene: Examining Group
Decision-making (Level: Intermediate; Sector: Academic, Corporate,
Government, Non-profit), Nicholas Raichart, Associate Ombudsperson, University of
California, San Diego
12. Caroami: An Artificial Intelligence-guided
Dispute Resolution App for Campus Dorms (Level: Fundamental;
Sector: Academic), Conchita Serri, Ombuds, Pomona College
Day One – Tuesday, April 25,
2017
Morning
Keynote Address, “Transforming Trauma – How to Do This Work and Stay Sane,” Laura van Dernoot Lipsky, MSW
Afternoon
Concurrent Sessions 3
13. Ombudsman 2.0: Advancing Systemic Practice (Level: Advanced;
Sector: All), David Michael, Deputy Ombudsman, National Institutes
of Health; Sarah Kith,
CO-OP, Dispute Resolution Convener, Library of
Congress
14. The Left Brain: Changing Organizations
With Strategic Use of Data (Level: Intermediate/Advanced;
Sector: Academic, Corporate,
International, Non-Profit), John Barkat, Assistant Secretary General, United
Nations; Francisco Espejo,
Regional Ombudsman, United Nations
15. Managing Your Ombuds Career: Tips for Aspiring
and Existing Ombuds (Level: Fundamental; Sector: All), Sana Manjeshwar,
CO-OP, Ombuds Manager, Chevron
16. Understanding the Ombuds-leader Relationship (Level: Intermediate;
Sector: All), Mary Conger, Doctoral
Candidate at University of Pennsylvania
17. Opening an Ombuds Office and Beyond: Version 2.0
(Level: Fundamental; Sector: All), Roy Barroff, Faculty Ombuds, North Carolina State;
Brett Harris, Ombudsperson, University of Oregon
18. Working with Victims of Bullying (Level: Fundamental;
Sector: Academic, Corporate,
Government, Healthcare), Brad Holland, Ombuds, University of Virginia
Concurrent Sessions 4
19. Academic Writing for the Ombuds (Level: Fundamental;
Sector: All), Shannon Lynn Burton, Associate University Ombudsperson,
Michigan State University
20. What Would You Do? Navigating Ethical Principle
Dilemmas (Level: Fundamental; Sector: All), The IOA
Mentoring Committee: Melissa Connell,
CO-OP, Director, Ombuds Office, University of
Colorado, Denver; Dolores
Gomez-Moran, CO-OP, Ombudsman,
Pan American Health Organization; Lynne
Chaillat, EMEA Ombuds,
McKinsey & Company; Donna
Douglass-Williams, CO-OP, Director,
Ombuds Programs, MD Anderson Cancer Center; Shreya Trivedi, CO-OP, University
Ombuds Officer, University of Central Florida; Mary Beth Stevens, CO-OP, Ombudsman,
Los Alamos National Laboratory; Ronnie
Thomson, Corporate
Ombudsman, Halliburton
21. The Ombuds Role in Creating More Compassionate Workplaces (Level: Intermediate; Sector: All), Elisa Enriquez, CO-OP, Senior Associate Ombudsman, Los Alamos National Laboratory
22. When International Politics Come to the
Workplace (Level: Advanced; Academic, Corporate,
Governmental, International), John Barkat, Assistant Secretary General, United
Nations
23. Student Unrest: A Fourfold Emergency Management
Metaphor for Ombuds (Level: Fundamental; Sector: Academic), Angela Dash, Director, Ombuds, Northeast Ohio
Medical University; Katherine
Greenwood, CO-OP, Director,
Office of the Ombuds, University of California, Davis
24. Resilience and Wellbeing for Ombudsmen (Level: Intermediate;
Sector: All), Sarah Kith, CO-OP, Dispute Resolution Convener, Library of
Congress
Day
Three – Wednesday, April 26, 2017
Morning
Plenary Session, “The Dignity Model,” Camilo Azcarate, Manager of Mediation Services, World
Bank
Un-debate, More information
coming soon!
Afternoon
Concurrent
Sessions 5
25. Unique Lens: The Overlap of Ombudsry with Other
Professions (Level: Fundamental; Sector: All). Caroline Adams,
CO-OP, Campus Ombuds and Director, University of
California, Santa Barbara; Elizabeth
Hill, Associate Ombuds, University of
Colorado, Boulder; Nancy Deering, CO-OP, Ombudsman, Newark Public Schools; Guy Weber, CO-OP, Associate Ombudsman, National
Geospatial-Intelligence Agency; Tyler
Smith, Associate Ombudsman, Office of the
Ombudsman, Center for Cooperative Resolution, National Institute of Health
26. Risky Business: Ombudsman’s Contribution to the
Organization’s Risk Mitigation Efforts (Level: Intermediate;
Sector: All), Konstantina Vitoratou, Ombudsman, National Bank of Greece; Stylianos Karvelas, Deputy Ombudsman, National Bank of
Greece
27. Navigating the Unknown: The Rise and Expansion
of Federal Ombuds (Level: Intermediate;
Sector: Academic, Corporate,
Government, International), Carol Houk, CEO, chiResolutions, LLC; Mary Rowe, Former Ombuds & Professor, Massachusetts
Institute of Technology (MIT); Lauren
Marx; Deputy Program Manager, chiResolutions,
LLC; Timothy Hedeen, Professor of Conflict Management and
Ombudsman, Kennesaw State University; Deborah Katz, Lawyer
and Conflict Management Expert
28. Working with Groups: An Interactive Exercise (Level: Fundamental;
Sector: All), Linda Brothers & Tyler Smith, Associate Ombudsmen, Office of the
Ombudsman, Center for Cooperative
Resolution National Institutes of
Health
29. Self-care: Wellness, Sustainability and Tools
for Ethical Ombuds Practice (Level: Fundamental;
Sector: All), Mindy Eaves, Ombudsman, Jefferson County Public
Schools
30. Ombuds Interventions – Bringing Cases Forward (Level: Advanced; Sector: All), Melanie Lewis-Jagneaux, CO-OP, Principal Ombuds, Baker Hughes; Ilene Butensky, CO-OP, Vice President Office of the Ombuds, Eaton Corporation; Mim Gaetano, CO-OP, Corporate Ombudsman, Mars, Inc.; Donna Douglass Williams, CO-OP, Director, Ombuds Program, MD Anderson Cancer Center
Concurrent
Sessions 6
31. Cow Savvy and Communication Skills – Cowboy
Ombudsing (Level: Fundamental; Sector: All), Rick Anderson, CO-OP, President, Rick Anderson Consulting,
Ltd.
32. How Much is Conflict Costing Your Organization?
(Level: Intermediate; Sector: All), C. McKenna Lang, Faculty Ombudsperson, Seattle
University
33. Measuring Organization-wide Perceptions of the
Ombuds Office (Level: Intermediate; Sector: All), Shereen Bingham, Professor & Ombudsperson,
University of Nebraska at Omaha; Andrea
Griffin, Assistant Professor
of Management, Indiana University Northwest; Bryan Hanson, Associate
Director, Creighton University; Tyler
Smith, Associate Ombudsperson, National
Institutes of Health
34. Starting Where the Client is...and Other Lessons
from Social Work (Level: Fundamental;
Sector: Academic, Corporate,
Governmental, Healthcare, Non-Profit), Karen Green, University Ombudsperson, Shepherd
University
35. The Debate in Ombuds’ Record Retention and Data
Management (Level: Intermediate; Sector: All), Kerry Egdorf, Ombuds, Marquette University; Shannon Lynn Burton, Associate University Ombudsperson,
Michigan State University
36. 2016 Clery Handbook: Implications and Best
Practices for the Ombudsman (Level: Intermediate;
Sector: Academic, Corporate,
Governmental, Non-Profit), Ruthy Kohorn Rosenberg, University Ombudsperson, Brown
University; Linda Falkson,
CO-OP, Director Ombudsman Office, Cornell
University; Marcia Martinez-Helfman, Associate Ombudsman, University of
Pennsylvania; Bruce J.
MacAllister, Executive Director
and Senior Principal, Business Excellence Solutions; Charles L. Howard, Partner & General Counsel, Shipman
& Goodwin, LLP
Registration for the conference is now open. (IOA 2017 Conf Info.)
Related posts: IOA Posts 2013 Conference Agenda, Opens Registration; IOA Posts Agenda for 2014 Conference in Denver; IOA Posts Agenda for Tenth Annual Conference; IOA Posts Agenda, Opens Registration for 2016 Annual Conference; Call for IOA 2017 Conference Speakers; IOA Belt Tightening Means Fewer Meals at Annual Conference.
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