The Ombuds Blog: Wake County Public School System Considering Ombuds

September 12, 2022

Wake County Public School System Considering Ombuds

The public school district North Carolina with 160,000 students is considering an Ombuds to handle complaints from the public and school employees. Last week, administrators made a proposal to the Wake County School Board and provided materials from Ombuds offices at other school districts, including DC Public Schools, Fairfax County Public Schools, Fresno Unified School District, Lakota Local Schools, and Pasadena Unified School District. According to the Charlotte News & Observer, "School leaders said the new position could help rebuild public trust in schools that has been shaken in recent years." (Board of Education Work Session; News & Observer.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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September 12, 2022

Wake County Public School System Considering Ombuds

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