The Ombuds Blog: Ury on Saying "No"

April 27, 2007

Ury on Saying "No"

If you haven't yet read (or bought) The Power of a Positive No, William Ury has summarized some of his own advice. At Mediate.com, Ury lists specific key words or phrases you can use in saying No to the other's demand in a way that flows naturally from your Yes, your power, and your respect. (Mediate.com.) An interview with Ury is also available on YouTube.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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April 27, 2007

Ury on Saying "No"

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