May 12, 2009

An Ombuds Guide to Internet Tools

Clayton Gilman, an Organizational Ombuds consultant, offers his perspective on the use wide range of Internet technologies available to Ombuds. He runs down the benefits and risks of:
  • e-Payment;
  • VoIP Communications;
  • Audio Recording;
  • Wireless G & Wireless N;
  • WEB 2.0;
  • P2P Networks;
  • Blogs;
  • Chat & IM; and
  • Video Broadcasting.
He concludes with a warning. “Always, please, keep in mind the privacy and ethics we must comply with when using technology and be sure to select and use technologies that enable ‘secure’ and private interactions.” (Organizational Ombudsman Blog.)

Related post: Trendspotting: Ombuds Not Exempt From Influence of Internet.

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