- Reliability, involving not only requirements for experience and training but also assessments of knowledge and performance-based skills;
- Accountability, which requires Standards and a Code of Ethics, specific to the areas of expertise with a credible grievance procedure; and
- Inclusivity, requiring that it be available and achievable by diverse demographic groups, and that it be model-neutral.
Mediator and blogger Diane Levin is concerned about the proposal for a performance-based assessment. She wonders how ACR will ensure that assessments are free from bias and based on objective criteria not subjective observations, especially in light of studies finding discrimination against female mediators. She says that, "ACR must be prepared to explain what steps it can take to reassure women, and minorities, too, that the process will indeed achieve not thwart inclusiveness." (Mediation Channel.)
Related post: Mediate.com Unveils Certification Program.