Clayton Gilman, who writes the Organizational Ombudsman Blog and also works as a business consultant, believes that independent Ombuds should adopt new billing tactics in light of the current economic climate. “So, your choice, continue to bill… give net terms and hope to get paid or change your ‘habits’ to up front advance fees and/or escrow procedures. These times require that we adapt to survive.” For example, Gilman now offers 30 minute phone consultations as a minimum consultation, rather than his prior half day rate. He believes this has attracted new clients who will become long term “commitments.” (The Organizational Ombudsman Blog.)
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