July 01, 2009

OO Blogger: The "Due Care" Process

Clayton Gilman's latest post discusses a recent case involving a young Canadian couple who sought his intervention with the Ontario Ombudsman. Using a “due care” process, Gilman determined the validity of the complaint -- checking facts and gathering information from other sources. Ultimately he did not intervene, but served primarily as a sounding board for the couple. (Organizational Ombudsman Blog.)

1 comment:

  1. Wow--He shares a lot of info about his clients! Wonder if they gave permission for him to talk about their case? I think the standard of practice requires more discretion.