Clayton Gilman's latest post discusses a recent case involving a young Canadian couple who sought his intervention with the Ontario Ombudsman. Using a “due care” process, Gilman determined the validity of the complaint -- checking facts and gathering information from other sources. Ultimately he did not intervene, but served primarily as a sounding board for the couple. (Organizational Ombudsman Blog.)
Wow--He shares a lot of info about his clients! Wonder if they gave permission for him to talk about their case? I think the standard of practice requires more discretion.
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