- Essential Interviewing and Questioning Skills for Ombudsmen (Mar. 4, 2010) -- taught by David Carver, PhD, University of Nebraska Medical Center, and Lee Twyman, MA, Rochester Institute of Technology; and
- Group Facilitation (Mar. 5, 2010) -- taught by Wendy Friede, Friede Consulting Services.
Update 1/28/10: Early registration and hotel deadlines have been extended to Wednesday, February 3.
Related post: IOA Spring Training for Ombuds In Baltimore.