IOA Announces Agenda for Minneapolis Conference

The International Ombudsman Association has posted details of its 13th annual conference set for Minneapolis, April 21-23.  While the full agenda is not yet complete, most of the speakers and topics have been announced.  For the first time, conference organizers are trying to give attendees more information by indicating the level of experience and sector (industry) for each session.

Day One – Monday, April 24, 2017

Morning

Mary Rowe Honorary Keynote Address, “Ombuds Compendium – A Look Back, where we are now, and a look forward,” Ilene Butensky, CO-OP, Vice President, Office of the Ombuds, Eaton Corporation

Keynote Address, “From Observation to Engagement: Developing Bystander Efficacy to Address Problematic Behaviors,” Loraleigh Keashly, Associate Professor in the Department of Communications, Wayne State University

Afternoon

Concurrent Sessions 1

1. Adaptive Action: Beyond Systems Thinking (Level: Fundamental; Sector: All), Glenda Eoyang, Founding Executive Director, Human Systems Dynamics Institute; Jan Morse, Ombudsman and Director, University of Minnesota

2. Mentor or Tormentor? Helping Promote Positive Mentor-Mentee Relationships in Our Institutions (Level: Intermediate; Sector: Academic), Francine Montemurro, University Ombuds, Boston University; Melissa Brodrick, Ombudsperson, Harvard Medical School; Judi Segall, Ombudsperson, Massachusetts Institute of Technology (MIT)

3. Organizational Ombuds Office: Vision, Implementation and First-year Challenges (Level: Intermediate; Sector: Fundamental), Karen Dean, Senior Ombudsman, United States Patent and Trademark Office; Laura Hyle, Ombudsman Director, Baylor College of Medicine

4. Research Collaboration: Misunderstandings, Conflicts and Misconduct (Level: Advanced; Sector: Academic, Other), Nancy Day, Faculty Ombudsperson, University of Missouri-Kansas City; Mary Sue Love, Faculty Ombudsperson & Associate Professor, Southern Illinois University-Edwardsville; Gregory Stephens, Mediator & Professor, Texas Christian University

5. Discussing the Undiscussable (Level: Intermediate; Sector: All), Wayne Blair, University Ombuds and Director University Ombuds Office, University of North Carolina at Chapel Hill

6. Operationalizing Fairness as an Organizational Ombudsman (Level: Fundamental; Sector: All), Andrew Larratt-Smith, CO-OP, University Ombuds, University of California, Riverside

Concurrent Sessions 2

7. Advocacy of the Ombuds Office Without Losing One’s Neutrality (Level: Fundamental; Sector: All), Sana Manjeshwar, CO-OP, Ombuds Manager, Chevron; Melinda Miner, Managing Ombudsman, Haliburton; Scott Deyo, CO-OP, Ombudsman Consultant; Wendy Friede, CO-OP, Consulting Ombuds, Friede Consulting Services

8. Should Ombuds Work with Groups? (Level: Advanced; Sector: All), Ellen Goldstein, CO-OP, Ombuds, University of California, San Francisco; Rita Callahan, CO-OP, Ombuds, University of California, San Francisco

9. Education Conflict Resolution: Establishing Ombuds Programs in K-12 Schools (Level: Intermediate; Sector: Academic), Speakers: Charles Howard, General Counsel & Partner, Shipman & Goodwin, LLP; Joyanna Smith, Ombudsman for Public Education; Esther Salinas, Ombuds Officer, Pasadena Unified School District; Nancy Deering, CO-OP, Ombudsman, Newark Public Schools

10. Assessing and Demonstrating the Value of an Ombuds Office (Level: Intermediate; Sector: All), Timothy Hedeen, University Ombuds and Professor of Conflict Management, Kennesaw State University; Mary Rowe, Former Ombuds & Professor, Massachusetts Institute of Technology (MIT)

11. Let’s NOT go to Abilene: Examining Group Decision-making (Level: Intermediate; Sector: Academic, Corporate, Government, Non-profit), Nicholas Raichart, Associate Ombudsperson, University of California, San Diego

12. Caroami: An Artificial Intelligence-guided Dispute Resolution App for Campus Dorms (Level: Fundamental; Sector: Academic), Conchita Serri, Ombuds, Pomona College

Day One – Tuesday, April 25, 2017

Morning

Keynote Address, “Transforming Trauma – How to Do This Work and Stay Sane,” Laura van Dernoot Lipsky, MSW

Afternoon

Concurrent Sessions 3

13. Ombudsman 2.0: Advancing Systemic Practice (Level: Advanced; Sector: All), David Michael, Deputy Ombudsman, National Institutes of Health; Sarah Kith, CO-OP, Dispute Resolution Convener, Library of Congress

14. The Left Brain: Changing Organizations With Strategic Use of Data (Level: Intermediate/Advanced; Sector: Academic, Corporate, International, Non-Profit), John Barkat, Assistant Secretary General, United Nations; Francisco Espejo, Regional Ombudsman, United Nations

15. Managing Your Ombuds Career: Tips for Aspiring and Existing Ombuds (Level: Fundamental; Sector: All), Sana Manjeshwar, CO-OP, Ombuds Manager, Chevron

16. Understanding the Ombuds-leader Relationship (Level: Intermediate; Sector: All), Mary Conger, Doctoral Candidate at University of Pennsylvania

17. Opening an Ombuds Office and Beyond: Version 2.0 (Level: Fundamental; Sector: All), Roy Barroff, Faculty Ombuds, North Carolina State; Brett Harris, Ombudsperson, University of Oregon

18. Working with Victims of Bullying (Level: Fundamental; Sector: Academic, Corporate, Government, Healthcare), Brad Holland, Ombuds, University of Virginia

Concurrent Sessions 4

19. Academic Writing for the Ombuds (Level: Fundamental; Sector: All), Shannon Lynn Burton, Associate University Ombudsperson, Michigan State University

20. What Would You Do? Navigating Ethical Principle Dilemmas (Level: Fundamental; Sector: All), The IOA Mentoring Committee: Melissa Connell, CO-OP, Director, Ombuds Office, University of Colorado, Denver; Dolores Gomez-Moran, CO-OP, Ombudsman, Pan American Health Organization; Lynne Chaillat, EMEA Ombuds, McKinsey & Company; Donna Douglass-Williams, CO-OP, Director, Ombuds Programs, MD Anderson Cancer Center; Shreya Trivedi, CO-OP, University Ombuds Officer, University of Central Florida; Mary Beth Stevens, CO-OP, Ombudsman, Los Alamos National Laboratory; Ronnie Thomson, Corporate Ombudsman, Halliburton

21. The Ombuds Role in Creating More Compassionate Workplaces (Level: Intermediate; Sector: All), Elisa Enriquez, CO-OP, Senior Associate Ombudsman, Los Alamos National Laboratory

22. When International Politics Come to the Workplace (Level: Advanced; Academic, Corporate, Governmental, International), John Barkat, Assistant Secretary General, United Nations

23. Student Unrest: A Fourfold Emergency Management Metaphor for Ombuds (Level: Fundamental; Sector: Academic), Angela Dash, Director, Ombuds, Northeast Ohio Medical University; Katherine Greenwood, CO-OP, Director, Office of the Ombuds, University of California, Davis

24. Resilience and Wellbeing for Ombudsmen (Level: Intermediate; Sector: All), Sarah Kith, CO-OP, Dispute Resolution Convener, Library of Congress

Day Three – Wednesday, April 26, 2017

Morning

Plenary Session, “The Dignity Model,” Camilo Azcarate, Manager of Mediation Services, World Bank

Un-debate, More information coming soon!

Afternoon

Concurrent Sessions 5

25. Unique Lens: The Overlap of Ombudsry with Other Professions (Level: Fundamental; Sector: All). Caroline Adams, CO-OP, Campus Ombuds and Director, University of California, Santa Barbara; Elizabeth Hill, Associate Ombuds, University of Colorado, Boulder; Nancy Deering, CO-OP, Ombudsman, Newark Public Schools; Guy Weber, CO-OP, Associate Ombudsman, National Geospatial-Intelligence Agency; Tyler Smith, Associate Ombudsman, Office of the Ombudsman, Center for Cooperative Resolution, National Institute of Health

26. Risky Business: Ombudsman’s Contribution to the Organization’s Risk Mitigation Efforts (Level: Intermediate; Sector: All), Konstantina Vitoratou, Ombudsman, National Bank of Greece; Stylianos Karvelas, Deputy Ombudsman, National Bank of Greece

27. Navigating the Unknown: The Rise and Expansion of Federal Ombuds (Level: Intermediate; Sector: Academic, Corporate, Government, International), Carol Houk, CEO, chiResolutions, LLC; Mary Rowe, Former Ombuds & Professor, Massachusetts Institute of Technology (MIT); Lauren Marx; Deputy Program Manager, chiResolutions, LLC; Timothy Hedeen, Professor of Conflict Management and Ombudsman, Kennesaw State University; Deborah Katz, Lawyer and Conflict Management Expert

28. Working with Groups: An Interactive Exercise (Level: Fundamental; Sector: All), Linda Brothers & Tyler Smith, Associate Ombudsmen, Office of the Ombudsman, Center for Cooperative Resolution National Institutes of Health

29. Self-care: Wellness, Sustainability and Tools for Ethical Ombuds Practice (Level: Fundamental; Sector: All), Mindy Eaves, Ombudsman, Jefferson County Public Schools

30. Ombuds Interventions – Bringing Cases Forward (Level: Advanced; Sector: All), Melanie Lewis-Jagneaux, CO-OP, Principal Ombuds, Baker Hughes; Ilene Butensky, CO-OP, Vice President Office of the Ombuds, Eaton Corporation; Mim Gaetano, CO-OP, Corporate Ombudsman, Mars, Inc.; Donna Douglass Williams, CO-OP, Director, Ombuds Program, MD Anderson Cancer Center

Concurrent Sessions 6

31. Cow Savvy and Communication Skills – Cowboy Ombudsing (Level: Fundamental; Sector: All), Rick Anderson, CO-OP, President, Rick Anderson Consulting, Ltd.

32. How Much is Conflict Costing Your Organization? (Level: Intermediate; Sector: All), C. McKenna Lang, Faculty Ombudsperson, Seattle University

33. Measuring Organization-wide Perceptions of the Ombuds Office (Level: Intermediate; Sector: All), Shereen Bingham, Professor & Ombudsperson, University of Nebraska at Omaha; Andrea Griffin, Assistant Professor of Management, Indiana University Northwest; Bryan Hanson, Associate Director, Creighton University; Tyler Smith, Associate Ombudsperson, National Institutes of Health

34. Starting Where the Client is...and Other Lessons from Social Work (Level: Fundamental; Sector: Academic, Corporate, Governmental, Healthcare, Non-Profit), Karen Green, University Ombudsperson, Shepherd University

35. The Debate in Ombuds’ Record Retention and Data Management (Level: Intermediate; Sector: All), Kerry Egdorf, Ombuds, Marquette University; Shannon Lynn Burton, Associate University Ombudsperson, Michigan State University

36. 2016 Clery Handbook: Implications and Best Practices for the Ombudsman (Level: Intermediate; Sector: Academic, Corporate, Governmental, Non-Profit), Ruthy Kohorn Rosenberg, University Ombudsperson, Brown University; Linda Falkson, CO-OP, Director Ombudsman Office, Cornell University; Marcia Martinez-Helfman, Associate Ombudsman, University of Pennsylvania; Bruce J. MacAllister, Executive Director and Senior Principal, Business Excellence Solutions; Charles L. Howard, Partner & General Counsel, Shipman & Goodwin, LLP

Registration for the conference is now open.  (IOA 2017 Conf Info.)

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