January 26, 2017

World Bank Lands Experienced Ombuds

After a six-month search, the World Bank Group has hired the former Inter-American Development Bank Ombudsman, Doris Campos-Infantino.  She will fill a position held by held by Thomas Zagambo since 2007 and she joins two other WBG Ombuds, Penelope Brook in Washington and David Talbot in Bangkok.

Here's the full anouncement from the Bank:


I am pleased to announce the appointment of Ms. Doris Campos-Infantino as Ombudsman of the World Bank Group.

Ms. Campos-Infantino, a US national, has 25 years of experience as a conflict resolution practitioner. She has served as ombudsman, mediator and facilitator of individual, multi-part, and organizational disputes and has designed and implemented a number of workplace dispute resolution programs. Ms. Campos-Infantino was most recently the Ombudsperson at the Inter-American Development Bank (IDB) where for 10 years she served employees and managers in field and headquarters offices. Prior to the IDB, Doris served as Deputy Ombudsman at the US National Institutes of Health (NIH), where she also developed initiatives to improve internal conflict resolution systems.

Ombuds Services is a confidential, independent, and informal part of the Internal Justice system that facilitates the resolution of workplace issues. An Ombudsman helps staff analyze problems and assists in identifying options and can, if requested by the visitor, become involved in trying to resolve issues with management.

In her new position, as one of three Bank Group Ombuds, Ms. Campos-Infantino’s priorities will be to: (i) provide assistance in the informal resolution of workplace conflicts and other issues brought to the attention of the Ombuds Services office; (ii) contribute to monitoring of systemic trends and emerging issues across the institution; (iii) provide recommendations to management on ways to improve the workplace environment in the World Bank Group; and (iv) work with the Respectful Workplace Advisors Program.

Ms. Campos-Infantino was selected to this position through a competitive selection process. Her appointment is effective February 1, 2017.

1 comment:

  1. Doris will be fantastic for the World Bank! Penelope has moved on to another position outside of the World Bank and they are in the process of filling her position.

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