Books for an Ombuds Library

Diane Levin at the Mediation Channel posts about print and online resources for mediators and negotiators. Her list of books would be a good place to start when building an Ombuds Office library.

Mediation, Conflict Resolution, and Consensus-Building

• Mediating Dangerously: The Frontiers of Conflict Resolution, by Kenneth Cloke
• The Promise of Mediation: The Transformative Approach to Conflict, by Robert A. Baruch Bush and Joseph P. Folger
• The Dynamics of Conflict Resolution: A Practitioner’s Guide, by Bernard Mayer
• The Mediator’s Handbook, by Jennifer Beer (for new mediators)
• The Power of a Positive No: How to Say NO and Still Get to Yes, by William Ury
• Breaking Robert’s Rules: The New Way to Run Your Meeting, Build Consensus, and Get Results, by Lawrence E. Susskind and Jeffrey L. Cruikshank

Negotiation

• Bargaining for Advantage: Negotiation Strategies for Reasonable People, by G. Richard Shell
• Negotiation Genius: How to Overcome Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond, Deepak Malhotra and Max H. Bazerman
• The Negotiator’s Fieldbook, edited by Andrea Kupfer Schneider and Christopher Honeyman
• Ask for It: How Women Can Use the Power of Negotiation to Get What They Really Want, by Linda Babcock and Sara Laschever
• Beyond Reason: Using Emotions as You Negotiate, by Daniel Shapiro and Roger Fisher

Decision-Making, Influence, and the Mind

• Influence: The Psychology of Persuasion, by Robert Cialdini
• Predictably Irrational: The Hidden Forces That Shape Our Decisions, by Dan Ariely
• A Mind of Its Own: How Your Brain Distorts and Deceives, by Cordelia Fine

She also has a great collection of links to online resources in these areas. (MediationChannel.com.)

Related post: Ombuds Libraries.