If you want your office to serve as a successful peacemaking home for you and your clients, longtime mediator and conflict resolution specialist, Woody Mosten recommends putting in a client library. He observes that many mediators, lawyers, therapists, and courthouse self-help centers are installing libraries to help clients learn about mediation/collaborative law and how to meaningfully participate in a client driven process. (ABA Section on Dispute Resolution.) More info about Mosten's libary is available online. (Mosten Mediation.)
This advice applies equally to Ombuds who often coach individuals through the dispute resolution process. It is not surprising, therefore, to see that many Ombuds offices have specialized lending libraries: UC Berkeley; University of Kansas; Caltech; and Georgia State University.