May 02, 2008

Simple Guide to Dispute Resolution

The current issue of Real Simple magazine has a five-step guide on "How to Untangle Any Conflict."
  • Step 1: Determine what you really want.
  • Step 2: Gather information.
  • Step 3: Determine your negotiation process.
  • Step 4: Send the right message.
  • Step 5: Negotiate.
  • If All Else Fails…bring in a mediator.
(Real Simple.)

This may be a good handout for new visitors or introductory conflict training.

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