May 21, 2008

Books for an Ombuds Library

Diane Levin at the Mediation Channel posts about print and online resources for mediators and negotiators. Her list of books would be a good place to start when building an Ombuds Office library.

Mediation, Conflict Resolution, and Consensus-Building
  • Mediating Dangerously: The Frontiers of Conflict Resolution, by Kenneth Cloke
  • The Promise of Mediation: The Transformative Approach to Conflict, by Robert A. Baruch Bush and Joseph P. Folger
  • The Dynamics of Conflict Resolution: A Practitioner’s Guide, by Bernard Mayer
  • The Mediator’s Handbook, by Jennifer Beer (for new mediators)
  • The Power of a Positive No: How to Say NO and Still Get to Yes, by William Ury
  • Breaking Robert’s Rules: The New Way to Run Your Meeting, Build Consensus, and Get Results, by Lawrence E. Susskind and Jeffrey L. Cruikshank
  • Bargaining for Advantage: Negotiation Strategies for Reasonable People, by G. Richard Shell
  • Negotiation Genius: How to Overcome Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond, Deepak Malhotra and Max H. Bazerman
  • The Negotiator’s Fieldbook, edited by Andrea Kupfer Schneider and Christopher Honeyman
  • Ask for It: How Women Can Use the Power of Negotiation to Get What They Really Want, by Linda Babcock and Sara Laschever
  • Beyond Reason: Using Emotions as You Negotiate, by Daniel Shapiro and Roger Fisher
Decision-Making, Influence, and the Mind
  • Influence: The Psychology of Persuasion, by Robert Cialdini
  • Predictably Irrational: The Hidden Forces That Shape Our Decisions, by Dan Ariely
  • A Mind of Its Own: How Your Brain Distorts and Deceives, by Cordelia Fine
She also has a great collection of links to online resources in these areas. (

Related post: Ombuds Libraries.

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