In 1999, the University of Rennes established an Organizational Ombuds office (médiateur) to serve its 22,000 students. A recently published article in the European Journal of Legal Education discusses how Rennes' Ombuds program was established and differs from the prevailing classical model. Three cases are presented to illustrate how the Ombuds resolved issues while respecting the critical ethical tenets. The author concludes that an Organizational Ombuds program is consistent with the European Commission's endorsement of non-legal conciliation schemes. (Conflict Resolution in Universities: the Rennes University's Ombudsman; UR Ombudsman; see also the European Commission's Green Paper on Alternative Dispute Resolution in Civil and Commercial Law.)Note: The author, Lionel Bobot, is a professor and manager of the Conflict Resolution & Negotiation Department at NEGOCIA Business School at Paris. He is organizing a Conflict Resolution Day event in Paris on October 16, 2008. (ACR Events.)
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