The Ombuds Blog: Motivating Visitors to Change

September 15, 2008

Motivating Visitors to Change

Dutch psychologist and mediator, Fredrike P. Bannink, offers four basic questions for solution focused mediation:

What is your hoped for outcome?
What difference would that make?
What is already workings towards it?
What would be the next step or sign of progress?

These have clear application for Ombuds looking for an effective relationship with visitors. (Mediate.com.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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September 15, 2008

Motivating Visitors to Change

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