September 15, 2008

Motivating Visitors to Change

Dutch psychologist and mediator, Fredrike P. Bannink, offers four basic questions for solution focused mediation:
  • What is your hoped for outcome?
  • What difference would that make?
  • What is already workings towards it?
  • What would be the next step or sign of progress?
These have clear application for Ombuds looking for an effective relationship with visitors. (Mediate.com.)

No comments:

Post a Comment