American Red Cross Ombuds Posts 2015 Annual Report

The Red Cross Office Corporate Ombudsman, Kevin Jessar, reports that his office, "handled 1,430 issues raised by 986 constituents, and had direct contact with another approximately 1,900 volunteers, employees and leaders," in fiscal year 2015. 

About 59 percent of contacts with the Ombudsman were initiated by external stakeholders, while 40 percent were initiated by internal stakeholders. Concerns about the humanitarian organization's services was the primary reason for visits to the Corporate Ombudsman. The Red Cross Ombuds Office also includes Samantha Levine-Finley, Deputy Ombudsman, and Teresa Ralicki, Associate Ombudsman. (Red Cross Ombuds 2015 Report.) 

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