IOA Announces Pre-Conference Training for New Orleans

The International Ombudsman Association will offer a number of training opportunities before its 2019 annual conference in New Orleans. The sessions are designed to be relevant for a variety of professionals working in alternative dispute resolution, not just Ombuds. 

The programs include:

March 29-31

Three-Day Training

Foundations of Organizational Ombudsman Practice, Instructors: TBD

This course covers the fundamentals of the organizational ombudsman role. It provides basic information and training for the organizational ombudsman by emphasizing the principles of confidentiality, neutrality, independence and informality. The three-day course focuses on how the ombudsman works with the visitor to the office as well as how they act as a change agent within their organization. The course will allow you to practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombudsman process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

March 29-31

Two-Day Core Course

Communications: An Ombuds Immersive, Instructor: Vik Kapoor (Ombuds, Federal Emergency Management Agency)

Ombuds are required to be excellent communicators, and to coach and teach others how to be more effective communicators as well.  This fun and engaging deep dive covers the full range of communications that an ombuds engages in—from executive briefings to conflict coaching and everything in between.  Participants should be expected to stretch as they acquire and apply new insights.  

[The course is designed for Organizational Ombuds with less than three years of experience and Foundations is a pre-requisite.]  

March 31

Full-Day Specialty Workshops

A Proven Way To Measure Ombuds Value: ROI in Practice, Instructor: Jack Phillips (Author and Chairman of the ROI Institute)

The Mindful Ombuds: Cultivating Wise Practice, Instructors: Caitlan Hendrickson (Ombuds Program Director at University of Arizona) & Teresa Ralicki (Ombuds at University of Colorado Denver)

Morning Half-Day Courses

Basic Principles of Coaching Abrasive Leaders, Instructor: Laura Crawshaw (Founder of The Boss Whispering Institute & President of The Executive Insight Development Group, Inc.)

Playing Well with Others: Improv Activities for Team Building and Retreats, Instructor: Adam Barak Kleinberger, CO-OP (Associate Ombuds at Boston University)

Afternoon Half-Day Courses

Intervention Education: Helping Employers Deal with Abrasive Conduct, Instructor: Laura Crawshaw (Founder of The Boss Whispering Institute & President of The Executive Insight Development Group, Inc.)

TRUST Model: Growth through Conflict, Instructors: Tatyana Fertelmeyster (Founder and Principal at Connecting Differences, LLC) & Daniel Yalowitz (Dean at SIT Graduate Institute)

Registration for the courses is now open. (IOA Conf Schedule.)

Related posts: IOA Offers Range of ADR Training Programs in Seattle; IOA Brings Range of Ombuds Training to Minneapolis; IOA Pre-Conference Training in Richmond Appeals to Range of ADR Professionals; IOA Posts Teaser Video for 2019 Annual Conference.