The Ombuds Blog: Villanova University Ombuds Posts First Annual Report

August 06, 2020

Villanova University Ombuds Posts First Annual Report

Meg Willoughby, who became the the first Faculty Ombudsperson for Villanova last summer, has issued her first annual report. Willoughby says that she handled 25 cases from August 2019 through June 2020. "All 21 cases that have reached a conclusion were resolved ;successfully, with 4 remaining in active status as of June 2020. The timeframe for resolution has ranged from 1 to 226 days, with an average length of 80 days."

Willoughby provided statistical information about her cases and outlined her goals for next year:

I will prioritize issues involving the impact of the COVID-19 pandemic to assist faculty and the University with navigating emerging concerns. Additionally, I intend to utilize the online meeting structure to conduct case processing, as well as to present information about the Ombuds Office. I will seek invitations to faculty meetings and will offer opportunities for faculty to Meet the Ombuds to convey this information and build relationships. My priority is to increase the visibility of the Ombuds Office at the University and provide enhanced access to its services.

(Villanova Ombuds 2020 Report.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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August 06, 2020

Villanova University Ombuds Posts First Annual Report

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