Patient Safety & Quality Healthcare magazine is running a series of articles by Carole Houk on the role of Medical Ombuds. The latest installment discusses how the ombuds assists medical professionals prepare for a meeting after an adverse outcome. Simply put, the medical ombuds can help a caregiver be open and honest in disclosing the truth about a medical error to a patient and family because it is the right thing to do. (PSQH.)
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This series is an excellent tool for Ombuds to justify their value in an a healthcare setting.