The Coalition of Federal Ombudsmen has completed work on a roadmap for structuring and implementing Ombuds programs. The 110-page guide presents strategies for either workplace or external Ombuds programs that “best fit” an organization. This guide will become the standard reference for federal Ombuds in the US and should be consulted by state and local government Ombuds as well. (COFO Unified Model for Developing an Ombudsman Function.)
The COFO has also updated its website with minutes from its most recent meetings. These reveal that the group continues work on a model Ombuds act and job series study. (COFO Meeting Minutes.)
Related post: SBA Ombuds Offers Model for State and Local Goverment Offices.