The Ombuds Blog: S&P Launches Ombuds Office; Details Still Scarce

February 16, 2009

S&P Launches Ombuds Office; Details Still Scarce

The website for the new Standard & Poor’s Ombudsman went live yesterday. The homepage explains:

At S&P, our Ombudsman will listen to issues and concerns and ensure that all channels within the Company to resolve those issues have been effectively utilized. Although not every issue or concern can be resolved to the satisfaction of all parties, the processes to be followed by the Office of the Ombudsman will offer a balanced and independent approach to resolution.

There is no indication that the S&P Ombuds program is designed in compliance with IOA, USOA or any other standards of practice. (S&P Ombuds.)

Prior posts: S&P to Hire Ombuds; Standard & Poor's Appoints Ombuds.

1 comment:

Tom Kosakowski2/16/2009 11:12 AM
So, do I add the S&P Ombuds site to the Directory of Corporate Ombuds?
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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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