The 23rd annual conference of the Southern California Mediation Association will feature a panel of four Ombuds discussing their work. Joining Betsy Decyk, the Ombuds for Cal State Long Beach, and Tom Kosakowski, an Ombuds at UCLA will be David M. Richardson, Health Care Ombudsman-Mediator for Kaiser Permanente, and G. Michael Kilpatrick, Ombudsman for the California Pharmacist Association.
The program description reads:
Organizational ombudsmen serve as embedded conflict resolution experts and facilitate the informal resolution of concerns of stakeholders of the organization. In addition, Ombuds bring systemic concerns to the attention of the organization for resolution. Their work is characterized by confidentiality, independence, neutrality, and informality. This panel of practicing Ombuds will offer insights on their work in various fields.
The SCMA conference takes place November 4 and 5 in Los Angeles and Malibu. (SCMA Conf. Info.)