Kim Morgan, who founded the Ombuds program at Confederation in 2008, reports continued strong demand for her services. In the 2010-2011 academic year, she handled 131 student matters, a 40% increase from the first year of the office. In addition to several pages of graphs and data, Morgan's report also includes 14 specific recommendations, mostly for enhanced communication by staff. (Confederation Ombuds 2011 Annual Report.)
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