This course covers the fundamentals of the organizational ombudsman role. It provides basic information and training for the organizational ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality.
The course will benefit the recently-appointed ombudsman, individuals interested in becoming an ombudsman, or anyone desiring to establish an ombudsman function in industry, government, higher education, and public or private social services agencies.
Faculty: to be determined.
This course is for managers, executives, or organization thought leaders who are considering the creation of an ombudsman function, independent ombudsmen who want to establish ombudsman contract services, and aspiring ombudsmen.
Prerequisites: Completion of Foundations of Organizational Ombudsman Practice Course (above)
Faculty: Lee Twyman, Ombudsperson, Rochester Institute of Technology
This one-day program will first focus on understanding high-conflict personalities in workplace disputes, including a look at five types of high-conflict personalities and brief brain aspects of calming them and focusing them on problem-solving. Then, the CARS Method™ for managing high-conflict behavior, with specific techniques for Connecting, Analyzing, Responding and Setting Limits with high-conflict people (HCPs) will be introduced. There will be practice exercises for managing HCPs in person, in writing, and coaching people to manage their conflicts with others.
Faculty: Bill Eddy, LCSW, JD, President, High Conflict Institute
The training will take place at the Hilton San Diego Mission Valley. (IOA Training Info.)
Related posts: Organizational Responses to Workplace Bullies; Tips for Handling Defensiveness In High Conflict People.