It’s tremendously satisfying when I’m able to help someone with a problem, particularly a problem that’s gone on for a long time. Problems often have been percolating for quite some time before someone decides to sit down, face-to-face, to discuss it. I also find it very satisfying to facilitate difficult meetings, to help people address issues directly and come up with a solution. I follow up on situations and that’s when I’ll sometimes hear, “Things have improved, my relationship with X is better than it’s ever been.” I get a real high when I hear that and it keeps me motivated.
Words that will resonate with any ombuds. (U Iowa Staff & Faculty News.)