The Ombuds Blog: Confronting and Negotiating with Employers and Managers

January 28, 2008

Confronting and Negotiating with Employers and Managers

Jay Morrisey's blog dispenses life advice with refreshing clarity and directness. A recent post provides tips for negotiating with, or confronting someone in authority:

Never go over someone’s head
Confidence
Always talk in a private setting
Diffuse predictable intimidation
Assurance before discipline
Assurance after discipline
Feedback and Positive Reinforcement

While this advice is familiar, I appreciate Jay's approach. Ombuds also may be interested in his post about resolving heated arguments. (JayMorrissey.com.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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January 28, 2008

Confronting and Negotiating with Employers and Managers

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