The Ombuds Blog: HBR: Principles of Investigative Negotiation

January 23, 2008

HBR: Principles of Investigative Negotiation

An article in the Harvard Business Review recommends "investigative negotiation," as a method of expanding agreement options and forging more successful resolutions. Authors Deepak Malhotra and Max H. Bazerman delineate five principles of investigative negotiation:

Ask why the other side wants what it wants;
Mitigate the other party’s constraints;
Interpret demands as opportunities;
Create common ground with adversaries; and
Investigate even if the deal seems lost.

Solid advice for ombuds coaching visitors. (HBR in Brief.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

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January 23, 2008

HBR: Principles of Investigative Negotiation

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