To practice governance and risk management powerfully and effectively, CEOs, boards, and audit committee chairs must integrate effective ombuds programs into the DNA of twenty-first century corporations. Ultimately, directors should become "champions" for the critical role organizational ombudsmen can play in corporate America.
(Directors Monthly, via McBride Associates; NACD.)
This is an outstanding article from a credible source that can be used to promote and defend Ombuds in any organization with a governing board.
Related post: Sloan Management Review: Hire Ombuds to to Resolve Board Disputes.