October 31, 2008

RBC to Supplement Ombuds Program With Independent ADR Provider

The Royal Bank of Canada announced an agreement with ADR Chambers to provide an independent appeal process for customers who are unsatisfied with the results achieved by the RBC Ombuds. The services of ADR Chambers, an industry-leading alternate dispute resolution firm, are free to all RBC clients. RBC expects that the new arrangement will improve what is already one of the best records in the Canadian banking industry for dealing with client disputes. (Canada NewsWire via TradingMarkets.com.)

Related post: RBC Ombuds Office Implements New Case Management Software.

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