October 05, 2008

TSA Ombuds Surveys Visitor Satisfaction

The Transportation Security Administration Office of the Ombudsman has released the results of a customer satisfaction survey. In the first 13 months, about 1,600 visitors responded to the survey, which started as a telephone survey and later expanded to include an online option. According to TSA Ombuds Joyce DeMoss, the results showed that TSA employees could easily contact an Ombuds staff member and were satisfied with the service. (TSA Weekly.)

Related post: Inspector General Recommends Realignment of TSA Ombuds Program.

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