The Ombuds Blog: FCO Training Will Feature a Wide Range of Ombuds Practices

August 12, 2010

FCO Training Will Feature a Wide Range of Ombuds Practices

The Forum of Canadian Ombudsman has published the agenda for its first course on Ombuds fundamentals September 20 and 21, 2010. The two-day program for new and intermediate-level Classical Ombuds staff and complaint-handlers will feature nearly two dozen Canadian Ombuds. Many topics will be relevant to the practice of Ombuds in other fields.

Day One

Welcome - Ian Darling, FCO President
Introduction to Ombuds Theory and Practice - Suzanne Belson, DND/CF; Nora Farrell, Ryerson University
Intake: Common Practices and Challenges - Fiona Crean, City of Toronto
Effective Intake Practices - Anna Martins, Fair Practices Commission of the WSIB; Shelley Lancaster, McMaster University; Marlene Chumak, Scotia Bank; Laura Bradbury, Fair Practices Commission of the WSIB
Informal Resolution Techniques - Rosie Dear, Ombudsman Ontario; Garvin De Four, University of Toronto; Ian Darling, Tarion Warranty Corp.; Mary Ward, Baycrest
Report on Effectiveness of Various Approaches - Bradley Moss, Newfoundland and Labrador
Introduction to Investigative Approaches - Kwame Addo, City of Toronto; Tom Irvine, Fair Practices Commission of the WSIB

Day Two

Investigative Approaches and Techniques - Suzanne Belson, DND/CF
Getting Started - Howard Sapers, Correctional Investigator
Evidence Gathering - Elizabeth Weston, Ombudsman Ontario; Hervé Depow, Algonquin College; Nora Farrell, Ryerson University
Small Group Work - Rose Stanton, BC Ombudsperson Office
Making Recommendations and Follow-up - Kevin Fenwick, Saskatchewan Ombudsman; Bradley Moss, Newfoundland and Labrador
Reporting Back to the Complainant and Organization - Linda Carlson, BC Ombudsperson Office; Tom Goodbody, Ombudsman for Banking Services and Investments; Kevin Fenwick, Saskatchewan Ombudsman
Challenges and Issues - Suzanne Belson, DND/CF Ombudsman Office; Laura Bradbury, Fair Practices Commission of the WSIB; Nora Farrell, Ryerson University

The deadline to reserve a hotel room is August 19. (FCO Ombuds Fundamentals Registration and Agenda.)

Prior post: FCO Institute to Offer First Ombuds Training in September.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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August 12, 2010

FCO Training Will Feature a Wide Range of Ombuds Practices

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