The Forum of Canadian Ombudsman has announced the first offering of the FCO Institute -- a course on Ombuds fundamentals. The training is designed for new and intermediate-level Classical Ombuds staff and complaint-handlers and will focus on: Ombuds theory; intake procedures; inquiry and fact-finding; and investigation techniques and analysis.
The two-day course will take place September 20 and 21, 2010, at the Macdonald Block in Toronto. The cost for FCO members is $450 CDN (the non-member price is $500) and includes materials, lunches, and a reception on the first evening. The announcement comes just weeks after FCO surveyed members on training needs. The FCO Institute is also developing an advanced investigation course. (FCO Ombuds Fundamentals Info.)