The Ombuds Blog: Interview with University of North Texas Ombuds

March 21, 2013

Interview with University of North Texas Ombuds

In latest episode of his Conflict Specialists Show, Dave Hilton interviews Belinda Newman, the UNT Ombudsman. Newman talks about her career path and training in dispute resolution. She gives an overview of her work as a University Ombuds and explains how the IOA Standards of Practice and Code of Ethics apply to her work. Hilton asks about getting an Ombuds job, setting up an office, and about collecting data, among many other topics. The interview runs about 44 minutes.

Hilton's Conflict Specialists Show offers a series of webisodes on dispute resolution, conflict management, mediation, and other related topics, and features interviews with experts and practitioners from around the world. As part of his graduate coursework, Hilton took a class from Newman at Southern Methodist University. (YouTube; Conflict Specialists Show.)

Related posts: University of North Texas Ombuds Launches Blog; New Ombuds Course at Southern Methodist University; IOA Launches Professional Development Series for Organizational Ombuds.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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March 21, 2013

Interview with University of North Texas Ombuds

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