The Ombuds Blog: CERN Ombuds on Rebuilding Trust

June 09, 2014

CERN Ombuds on Rebuilding Trust

In her latest newsletter article for staff at the European Organization for Nuclear Research, Sudeshna Datta-Cockerill examines the breakdown and restoration of trust. She observes that trust is built on reliability, integrity, expertise and good will. Of these bases, good will is the most critical for restoring trust. The Ombuds is an important resource for disputants to restore trust.

She writes:

Whatever the approach that is chosen, whether ‘tête à tête’ or through a facilitated conversation, an honest and open dialogue backed by the genuine wish to improve the situation is the way forward and constitutes a tried and tested way towards re-establishing the trust that is the cornerstone of all good working relationships.

(CERN Bulletin.)

Related posts:CERN Ombuds Begins Series of Articles for Employees; CERN Appoints Next Ombuds; New CERN Ombuds Continues Newsletter Articles.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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June 09, 2014

CERN Ombuds on Rebuilding Trust

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