The Ombuds Blog: Ombuds at University of Pennsylvania Reports Caseload Increase in 2015

October 27, 2016

Ombuds at University of Pennsylvania Reports Caseload Increase in 2015

UPenn Ombudsman Lynn Hollen Lees and Associate Ombudsman Marcia Martínez-Helfman report that their office handled 150 cases in the 2015-16 academic year, a 9.5% increase from the prior year. The largest number of visitors were University employees (41%).

During the past year, the number of complaints about inappropriate or abusive behavior rose sharply compared to the average for the prior five year and constituted the largest single category of cases. The full report is available online. (UPenn 2015-16 Ombuds Report.)

Related posts: University of Pennsylvania Ombuds Issues Annual Report; University of Pennsylvania Ombuds Recommends Program Update; University of Pennsylvania Ombuds Posts Annual Report, Reiterates Need for Changes to Program; UPenn Ombuds Publishes 2013 Annual Report; UPenn Announces New Ombuds; Ombuds at University of Pennsylvania Publishes 2015 Report; Profile of University of Pennsylvania Ombuds; Ombuds at University of Pennsylvania Now a Confidential Resource for Title IX.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

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October 27, 2016

Ombuds at University of Pennsylvania Reports Caseload Increase in 2015

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