College Ombudsperson Kim Morgan reports that she worked with 133 students in 2016-17, an increase of 9% from the prior academic year, but generally in line with recent usage. Morgan noted a two of systemic issues: 1. the appropriate application of accommodation practices; and 2. the academic dispute resolution’s informal stage as an effective means to resolution.
She also observed that, "More and more students each year see themselves as consumers of a service who question the quality of their education and the performance and expertise." The full report is available online. (Confederation Ombuds 2017 Annual Report.)
She also observed that, "More and more students each year see themselves as consumers of a service who question the quality of their education and the performance and expertise." The full report is available online. (Confederation Ombuds 2017 Annual Report.)
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