The Ombuds Blog: IOA Board Shares Three-Year Strategic Plan

November 20, 2020

IOA Board Shares Three-Year Strategic Plan

The Board of Directors for the International Ombudsman Association has completed a strategic plan for 2021 through 2024. The Board engaged Solid Ground Consulting and solicited input from a range of IOA leaders, volunteers and members.

The IOA Strategic Direction includes five important elements:

Define the value of the organizational ombuds role and of IOA.
Focus on high-value activities that advance multiple goals.
Advance Diversity, Equity, Inclusion, and Belonging.
Improve the organizational climate of IOA.
Improve IOA communications with members.

The full report is available online. (IOA Blog.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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November 20, 2020

IOA Board Shares Three-Year Strategic Plan

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