The Ombuds Blog: OhioRISE Unveils Ombuds Program

December 04, 2023

OhioRISE Unveils Ombuds Program

Ohio's statewide, Medicaid behavioral health plan for children and youth has created an Ombuds Office. (Aetna administers the program for the state.) The Aetna OhioRISE Ombuds Office provides independent, confidential, impartial, and informal assistance to members, families, caregivers, providers, and community partners. It's new website references the IOA standards. Members of the Ombuds team are not identified on the website. (OhioRISE Ombuds.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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