Canada's Organizational Ombuds Council Document Guides Practice for Federal Ombuds

In July 2020, OOC (Conseil des ombuds organisationnels) issued "Standards of Practice for Organizational Ombuds of the Federal Public Service." These standards are designed to be "consistent with those of the International Ombudsman Association (IOA) and the Coalition of the Federal Ombudsman of the United States to guide the organizational ombuds practice within the Federal Public Service." This document is therefore another crucial, foundational document that supports and defines work of Organizational Ombuds. 

The OOC Standards of Practice is organized into the following sections: 

PART I: Carrying out the Function 

1. Ethical Principles 

2. Services 

3. Roles 

4. Independence 

5. Confidentiality and Privacy Protection 

6. Impartiality 

7. Informality 

8. Recordkeeping and Reporting 

9. Outreach and Collaboration 

PART II: Enabling the Function and the Community 

10. Leadership Support 

11. Classification and Staffing 

12. Physical and Virtual Facilities 

13. Learning and Development 

14. Access to Counsel 

15. Performance Review 

16. Interdepartmental Coordination

The document was just added to the Government of Canada's wiki page, which also has more details about the Federal Public Service Organizational Ombuds Community. (OOC Standards of Practice; GCwiki.)

Related posts: Association of Canadian College and University Ombudspersons Publishes Standards of Practice; Forum of Canadian Ombudsman Drafts Statement of Ethical Principles; University of California Ombuds Update Statement of Best Practices; IOA Updates Standards of Practice; Canadian Government Compiles List of Federal Ombuds Offices; New Video from Justice Canada Promotes Ombuds; 2024 Year in Review: Five Big Stories (Federal Ombuds in Canada Surge).