Coaching Bullies

Ombuds are regularly consulted by visitors who allege they have been bullied. Ombuds can draw upon a growing body of materials to coach the "victim" and provide updard feedback. Coaching the "bully" is more rare and articles correspondingly scarce. Executive consultant Lynne Eisaguirre of Workplaces That Work has some excellent advice that begins with a simple question for the bully: "Are you safe to confront." (Mediate.com.)