October 25, 2007

ICANN Ombuds Publishes Guide to Evaluating Ombuds

Frank Fowlie, the ICANN Ombudsman, has produced a guide entitled “A Practitioner’s Guide to Evaluating Ombudsman Offices.” The how-to manual covers organizational, classical, executive and hybrid ombuds and provides suggested strategies for evaluating and reporting. The guide also provides a framework for applying international technical standards and developing metrics. (ICANN Ombuds Blog.)

As IOA wrestles with certification, this thorough guide may become an important treatise for organizational ombuds.

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