- Don't stall;
- Don't start off angry;
- Pick your moment;
- Think about why the subject is difficult for you;
- Be certain you need to discuss the difficult subject;
- Don't ruminate about worst-case scenarios;
- Ask yourself, "What's the very worst that could happen?";
- As yourself if it can wait;
- Use notes;
- Write a note instead; and
- Get plenty of sleep and exercise.
I disagree with number ten and generally urge people to raise important and difficult issues in person or by phone. The temptation to use email is strong but should be avoided at all costs because it is so easy to be misunderstood. Otherwise, this is an excellent list and useful tool for visitors.
Related posts: Advice for Stopping a Nag; Advice for Visitors Dealing with Someone Really, Really Difficult; Don't Send That Angry Email; Using Email in Dispute Resolution.