July 31, 2009

Coke Reports Benefits of Ombuds Program

In its 2009 Corporate Responsibility and Sustainability Report, Coca-Cola Enterprises touts its Ombuds program:
In the United States, we also have an Ombuds Office and a Solutions dispute resolution program. These offer confidential advice, support, and a vehicle for conflict resolution through mediation and arbitration. In 2008, our Solutions program received 63 employee requests for assistance in resolving workplace conflicts. Of cases concluded, 82 percent were resolved to the employee’s satisfaction. Our Solutions program was recognized in 2008 by Harvard Law School.

It's curious that CCE discloses the number of cases handled by the dispute resolution program but not the Ombuds. Surely, these data are available. (CCE Corp. Responsibility & Sustainability Rpt.)

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