The February 2011 issue of Corporate Secretary (the magazine for corporate secretaries, general counsel and governance professionals in North America) includes an article explaining why Organizational Ombuds are a logical response to recent whistleblower legislation.
Norman and McBride also cite John Zinsser's research that demonstrates corporations will realize a significant return on investment in an Ombuds program. McBride is a management consultant focused on corporate governance issues and formerly conducted executive search. Norman is former Secretary and Corporate Governance Officer at American Express and now is a board governance consultant. (Corporate Secretary.)
Note: The journal article (click on image at right) differs from the version published at the Corporate Secretary blog.