Chris LaHatte, the Ombudsman for the Internet Corporation For Assigned Names and Numbers, has published his first annual report. (LaHatte was appointed on July 28, 2011.) He says that one of his first priorities was to re-establish confidence in the Ombudsman Office and conduct more outreach to ensure that the ICANN community was aware of his services. The result: The number of complaints increased ten-fold, from 10 to 132 during LaHatte's first year on the job.
His report breaks down the numbers and outlines his goals for the future. (ICANN Ombuds 2012 Report.)
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