The presentation summary states:
Many mediators and arbitrators do not have a clear understanding of what Ombuds do and where this work fits in the scheme of ADR work. This session will discuss the spectrum from Classical to Organizational Ombuds; which countries and fields tend to use the different kinds of Ombuds; the basic tenants of the Ombuds profession; best practices; and how mediators can add this work to their toolbox.Beatty is the Managing Partner of ADR Specialty Group in Phoenix. Her slides are now available online. (ACR Slideshare.)
Related post: Ombuds at the 2013 ACR Conference.